Teranga Haven (« we, » « us, » « our ») is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our website, make a reservation, or contact us, how we use it, and your rights regarding that data. By using our website or services you agree to this policy.
Who We Are
Teranga Haven is a privately operated apartment rental business located at Socabeg, Ngor Almadies, Dakar, Senegal. We offer long-term rentals and short stays in our fully furnished apartments.
What Information We Collect
We collect information you provide to us directly when you:
The types of information we may collect include:
Note: We do not collect payment card numbers directly. Any payment details are handled through secure third-party payment processors and are not stored on our systems.
How We Use Your Information
We use the personal information we collect for the following purposes:
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers: Our website uses GoHighLevel (LeadConnector) to process enquiry forms and manage communications. By submitting a form on our site, your information is also processed under GoHighLevel's privacy policy. We use this platform solely to manage your reservation and communicate with you.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:
You can disable cookies at any time through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, and to resolve any disputes.
For guest reservation records, we typically retain information for up to 3 years after your last stay or enquiry. You may request deletion of your data at any time by contacting us directly.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure communications, limited access controls, and use of reputable third-party platforms.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to us online.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using any of the following methods: